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Helpline Number : +91 80 00 12 66 66 Or

Terms & Condition

  1. These terms of use, read together with the privacy policy which can be found on the website, constitute a legal and binding contract between you the User of the one part, and Dr At Doorstep of the other part (the Agreement) providing, among other things,the terms and conditions for use of website, software hosted and managed remotely and its services rendered through website. The site is owned and operated by “Nisarg Wellness Private Limited”.
  2. Neither we nor any third parties provide any warranty or guarantee to the accuracy,timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or error to the fullest extent permitted by law.
  3. You must be 18 years of age or older to register or use website and its services in any manner. By registering, visiting website or accepting this Agreement, you accept to DRATDOORSTEP that you are 18 years of age or above, and that you have the right, authority and capacity to use the website and software and services given by Company and agree to and abide to this Agreement.
  4. The Agreement is published in compliance of, and is governed by the provision of Indian Law, including but limited to: The Indian Contract Act, 1872, The (Indian) Information Technology Act 2000, and the rules, regulations, guidelines and clarifications framed there under, including the (India) Information Technology ( Reasonable Security Practices and Procedures and Sensitive Personal Information) rules, 2011( the SPI Rules). And the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011(the IG Rules).
  5. A condition of the Users use of and access to the website, software and services provided by DRATDOORSTEP to Users in the User’s acceptance of this Agreement. Any User that does not agree with any provision of the same is required to leave this computer resource/ the website immediately and discontinue use of all services.
  6. Use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your requirements.
  7. Doctors:- I give my consent for information about myself, my health and my current medications including, but not limited to, the information I divulge as part of the consultation forms to be viewed and exchanged by and between and a Doctor working for ‘dr at doorstep’ for the purpose of conducting a medical consultation. I understand this information may be exchanged electronically. You warrant and undertake that all information provided by you in our consultation forms given is correct and true and that you have not withheld any information that may endanger you, your treatment or prognosis. All medicines prescribed will be based on the consultation completed by doctor. Therefore, we take no liability for loss, damage or any side effects of drugs arising from our service or medication prescribed.
  8. Skilled Nursing Care: – Given by registered nurse, they teach your care givers about your care and provide you direct care and they manage observe & evaluate your care. Any services that could be done safely by non medical person without supervision of a nurse, isn’t skilled nursing care.
  9. Physiotherapy:- Therapy and its advice must be specific , safe & presented by specialist or registered doctor will only be encouraged complex and unsafe ,self medicated prescription will not be encourage. Any bodily damage or any other form of damage to you or your surroundings, company will not be responsible for same.
  10. Counseling:-These services are covered when given under direction of doctor to help you with special & emotional concern related to your illness. This might include counseling or help finding resources in your comment.
  11. E-Pharmacy:- E-pharmacy medical equipment ,devices are out source, company does not take any responsibility of it and regarding monetary, operational, drugs,equipment related problems.
  12. Home Care: – Resources used during can doorstep Health Care has to be supplied by customers & Health Care attendant or company is not liable for its lost, damage,breakdown, or any happening.
  13. Any behaviorally abnormalities by customer, relatives during treatment or services, company will stop providing Health Care services at doorstep immediately & no refund/services will be rendered thereafter to customer.
  14. Chargeable: – Any extra services provided by employee apart from consulting like injection, procedures, investigation, use of instruments, devices etc will not be included in the visit/ consulting.
  15. Basic Equipment:- Consulting for doctors includes examine history talking, examination using stethoscope, BP instrument & basic necessary equipment’s needed will only be included.
  16. Charges for subsequent follow ups & treatment will be levied accordingly. During your doorstep visit unnecessary wastage of time of service provider will be charged extra as per rules of the company. Kindly be on time or at a place during appointment unnecessary delay will charge you extra.


Special rules for online Health Care


  1. Refusal: – Company has right to refuse for services, if customer is unable to provide the basic requirement for their patient examination, investigation & medical needs. They should cooperate and support for their near ones.
  2. Self decision of patient: – Taking any of the listed services from the dratdoorstep is the decision of customer. After your medication,if required hospitals or reports will be suggested by our experts. Company will not be responsible for it.
  3. Limit of service provided:-Services will be provided at the home, shops, offices or at any property only within the corporation limits of Vadodara only. Investigation, laboratory services will take minimum time (3 hours) to deliver its reports or procedure to be done.
  4. Paperless Clinic:-It will be totally paperless clinic with a paperless investigation, so hard copy if demanded will be provided by company with charges levied accordingly.
  5. Upload Prescription / recommendation:-We encourage other Doctors prescription, recommendation of investigation, physiotherapy, nursing care, dietitian or any such services only on their letter head with registration number only. We are strictly not providing any Health care of other doctors without prescription or recommendation by certified specialist. Any mishaps regarding treatment or following it, Company is not responsible for same.
  6. Dispensing and Payment:- We are legally only able to dispense medicines to You if we have received a valid prescription issued by a registered prescriber within the Vadodara jurisdiction only. Prescriptions are issued entirely at the discretion of the prescriber. We only deliver prescription medication within the Vadodara. We will fulfill your order by dispensing the valid prescription. You will get invoice for any payment you make. ‘DRATDOORSTEP’ will not be responsible for failure of third party companies to deliver medicines to the correct address or within any particular time or date. You are responsible for providing valid credit or debit card details. We reserve the right to not deliver medicines to you if your payment details have expired or are invalid in any way.
  7. Payment, fees and taxes:-the user agrees to pay all fees, subscription fees, consulting fees and other fees applicable to user’s use of services. Each user or member is solely responsible for payment of all taxes, legal compliances, and statutory registration. The fees should be paid online through the facility made on the website, third parties support and services outsource are required to process according to their payment method. ‘DRATDOORSTEP’ is not responsible for any loss or damage caused to user. The payment process would be considered to be complete only on receipt of the amount to dratdoorstep’s designated bank or payment account.
  8. Fraud: – Any fraud call, visits booking, fake identity will be under cyber crime law punishable.
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